In which I am nothing if not persistent

Remember the Red Roof Inn debacle???

Wellllllll, here's the update:

The following Tuesday, I called the corporate office to see why my refund had not yet been posted. I talked to the COO of Guest Relations, who promised me a refund and a voucher for a free night's stay at any Red Roof Inn. (Oh joy, oh rapture)

I didn't receive my refund within two weeks, so I called the COO on her direct line, and two days later, I was eating my last dinner with GG and received a call from the new temporary manager of the hotel in Plano. He couldn't seem to get the whole story from anyone on the staff there, so he decided to call me to get the scoop. He was adequately astounded by the actions of the crew, and promised me the refund that had yet to appear on my card.

Well, in the meantime, I've gotten a new job, moved, and have mostly settled in. So I decided to give Red Roof another call. I asked for the temp manager, who I found out had gone back to Pittsburg, so I asked for the acting manager. WHAT WAS I THINKING?!?

After a slight delay, LaDeana answered the phone. Grrrreat. She then forwarded me to "Scott, a Red Roof manager from Southern Dallas County who is giving me manager lessons." THANK THE GODS AND LITTLE FISHIES! She desperately needs them.

LaDeana said the paperwork had been forwarded but she wasn't sure how long it would take once it hit corporate HQ. Scott admitted that he knew nothing of the problem, but as of July 31, they changed credit processing companies, and my refund may have been backlogged or lost in the shuffle, so if it was in the last couple weeks, I may need to wait a few days...to which I responded that the stay in question was on July 19. He took my information and is going to talk to his friend in accounts payable to see if we can speed the process.

to be continued...hopefully with a refund.